Tugende
Description
Tugende is hiring an Account Management Agents responsible for managing outstanding payments, ensuring clients pay on time, and maintaining positive client relationships. It involves handling all aspects of debt collection, contacting clients and maintaining accurate records. You’ll play a key part in maintaining financial health and keeping client accounts in good standing.
The successful agent will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing
Key Responsibilities:
Loan management
Followup on clients through phone calls, physical visits, document the conversations on the staff App and CRM, and ensure that customers make their full payment as per their loan schedules.
Contact clients and notify them of their overdue payments.
Escalate defaulting loans to the recovery team with clear documentation of efforts invested in collections and client engagements as per the credit policy
Ensure that the clients loan agreement and other documentation is on file and easily accessible
Timely customer complaint resolution or escalation
Incident Management
Coordinate, escalate and collaborate with the clients during any incident
Impounding assets attached to defaulting loans
Reporting and recording of all incidents that might hinder normal payment behaviour e.g. accidents, sickness etc.
Submission of support documentation from clients during processing of insurance claims.
Supporting clients during retrieval of any assets impounded by authorities or in cases of theft.
Ensure compliance to all the loan terms and conditions.
After sales
Communicate new opportunities to potential clients
Retention of existing clients – understanding their additional interests and customer feedback
Use of data, systems, and transparency
Record all customer interactions in the Customer Relationship Management (CRM) system
Document and archive in the right channels all agreements made with the clients to keep a record for future reference.
No paper agreements will be signed without the consent and signature of the branch executive
Strict adherence to the Tugende Credit Policy.
Qualifications and Skills:
Diploma/Bachelor’s degree in Accounting, Admin, or a related field.
1-2 years of field-based experience
At least 1 year of experience in loan management and collections
Excellent communication and interpersonal skills.
Familiarity with lending products, financial services and CRM software.
Personal Attributes and Abilities:
Outstanding communication and interpersonal skills to enable engagement with different stakeholders
Strong negotiation and problem-solving skills
Ability to manage multiple accounts and meet targets
Professional, courteous, and empathetic approach to clients
Self-motivated, goal-oriented, and detail-driven
Unquestionable integrity and commitment to ethical standards
Proficient with CRM system
Benefits
ompetitive package with an attractive result-based commission structure.
How to Apply:
Interested candidates who meet the above requirements should follow this link
https://docs.google.com/forms/d/e/1FAIpQLScBi0guNmJLtKypfIGkJIzsvGbddy0MYoC6spebFHF5d15eHg/viewform
To apply for this job please visit docs.google.com.