Credit Control Officer

BPU is seeking a qualified and experienced Credit Control Officer to manage credit risk, monitor customer accounts and ensure timely collection of outstanding debts.

The successful candidate will help protect the organisation’s cash flow by ensuring customers operate within approved credit limits, maintaining accurate accounts and coordinating with sales teams to resolve payment disputes. The role requires strong analytical, accounting, communication and negotiation skills.

Key Responsibilities
The Credit Control Officer will:

Review customer accounts and ensure compliance with approved credit limits.
Monitor daily customer balances and ensure goods are released against available credit or deposits.
Follow up on overdue accounts and coordinate debt collection activities.
Ensure accurate payment allocation and reconciliation of customer accounts.
Maintain up-to-date customer records, including credit limits, payment terms and contact information.
Prepare weekly and monthly reports on accounts receivable, overdue debts and credit exposure.
Recommend customers for credit limit reviews based on payment history and credit exposure.
Work with the sales team to resolve customer disputes affecting collections.
Enforce credit policies and escalate potential risks to supervisors when necessary.
Safeguard company receivables and protect cash flow.
Ensure timely collection and proper allocation of customer receipts.
Perform other duties assigned by the supervisor.
Qualifications and Experience
Applicants should possess:

A Bachelor of Commerce or Bachelor of Business Administration, specialising in Accounting or Finance.
Three to four years of experience in credit control, accounts receivable, collections, debt recovery or a related field.
Strong accounting, bookkeeping and account reconciliation skills.
Knowledge of credit risk assessment and customer analysis.
Proficiency in Microsoft Excel and enterprise resource planning (ERP) systems, such as Microsoft Dynamics NAV (Navision).
Strong analytical, communication and negotiation skills.
Required Competencies and Personal Attributes
The ideal candidate should demonstrate:

Accountability and a results-driven mindset.
Strong communication and collaboration skills.
The ability to set and achieve targets.
A sense of urgency, adaptability and agility.
Customer-focused service and professional integrity.
Trust, mutual respect and a commitment to a common purpose.
Innovation and continuous learning.
A strong sense of belonging and teamwork.