Deployment Officers

Description
African Global Logistics is hiring Deployment Officers with the following key duties and responsibilities;

Deployment Preparation

Build strong knowledge of DRIVE solutions, processes, and deployment methodology
Support local deployment preparation and prerequisites phase
Enable and coordinate DRIVE local templates completion
Prepare Key User onboarding, training, and deployment readiness activities
Test & Validation

Coordinate and animate Key Users during test definition and execution
Consolidate test plans and ensure business critical scenarios are prioritized
Identify risks, defects, and readiness gaps impacting deployment
Ensure test environments (data, access, tools) are ready
Contribute to Go/No-Go assessment through test and readiness insights
Training & Change Enablement

Adapt and deliver training materials for Key Users and End Users
Deliver solution training prior to Go-live
Work closely with Change Relay and Training Coordinator to ensure user readiness and adoption
 
Go-Live & Hypercare
• Provide Level 2 functional support during hypercare
• Ensure proper usage and prioritization of ticketing tools and escalation to Central Team (Level 3)
• Enable Key Users to progressively take ownership of local support
• Deliver additional training as needed post Go-live 

Profile
Professional Background
• Strong understanding of logistics and/or finance business processes (5 years’ experience on legacies)
• Experience with IT solutions and digital tools; TMS knowledge is a plus
• Proven experience in training delivery and change management
• Project management experience

Skills & Competencies
• Strong communication and facilitation skills
• Ability to coordinate and animate a network of Key Users
• Handson, solution-oriented mindset
• Ability to work in multi-country, multi-cultural environments
• Strong learning capability and adaptability

 
Tools
• Strong command of Microsoft O365 (PowerPoint, Excel, Teams, SharePoint)

CLICK HERE TO APPLY