Sales Key Account Manager

Africa Global Logistics is hiring a Sales Key Account Manager to carryout the following duties and responsibilities;

Key Duties and Responsibilities:

Business Growth
Analyse and profile client accounts based on performance, value and potential and generate periodic reports.
Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
Develop a strategy for managing key accounts and ensure its implementation
Conduct regular customer satisfaction surveys and make necessary improvements for key accounts.
Develop pricing structures for key clients.
Resolve disputes and maintain client relationships to promote client retention.
Conduct account reviews..
Analyse and adapt new strategies to react to changing business trends.
Conduct client visits based on target prospects.
Generate weekly sales reports and submit to management.
Cross-Functional Collaboration
Work closely with Operations, Customer Service, and Finance teams to ensure seamless, service delivery, and profitability.
Participate in internal planning meetings to align customer requirements with operational capabilities and trade-lane capacities.
Support the implementation of CRM systems by logging interactions and updating pipeline stages regularly.
Reporting & Performance Management
Prepare weekly and monthly reports on pipeline performance, conversion rates, and customer activity.
Ensure accurate CRM data entry and reporting to support visibility and management decision-making.
Track key metrics including TEU volumes, gross margin, and account retention.
 

Qualifications, Skills and Experience:

EDUCATION

Minimum undergraduate level standard
A master’s degree in marketing will be an added advantage
CIMA (added advantage)
EXPERIENCE

Preference 5 years of related sales working experience in Logistics/Freight Forwarding
COMPETENCES

Entrepreneurial and commercially minded
Results-driven with strong accountability
Strategic and analytical thinker
Customer-focused with a partnership mindset
Resilient, adaptable, and self-motivated
Collaborative and team-oriented
Self driven
Resilient
Results oriented
Integrity
Interpersonal Relations
Team Player
Presentable
Proactive
Business Degree
Diploma in Sales & Marketing
Knowledge of the freight industry
 

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

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