Operational Programs Lead

Description
Numida is looking for an Operational Programs Lead (OPL) to strengthen the organisation’s ability to successfully implement, scale and embed operational improvements across markets.

As Numida expands across markets and products, Operations is increasingly responsible for landing change consistently across teams, countries and customer journeys. The challenge is no longer identifying what should change, but ensuring those changes are implemented, adopted and sustained.

The Operational Programmes Lead exists to strengthen implementation, operational readiness and change adoption across the Operations organisation, helping operational teams move from insight and decision-making to consistent execution and measurable impact.

Responsibilities:

1. Operational Programmes & Implementation

Own the implementation and delivery of assigned operational initiatives, ensuring they achieve tended outcomes and operational impac
Translate operational priorities and insights into structured implementation plans.
Track progress, surface risks and ensure operational initiatives move from decision to adoption.
Improve visibility, accountability and follow-through across operational programmes and workstreams.
2. Operational Readiness & Change Adoption

Develop repeatable approaches for operational readiness within Operations.
Support country teams to successfully adopt new processes, products, tools and ways of working
Identify implementation risks and barriers to adoption.
Strengthen change communication and rollout effectiveness across operational teams.
3. Operational Quality Assurance & SOP Effectiveness

Establish and maintain an Operational Quality Assurance capability across markets.
Lead SOP effectiveness reviews, ensuring operational procedures are practical, adopted and delivering intended outcomes.
Identify execution gaps, quality risks and opportunities for operational improvement.
Improve consistency, execution quality and operational discipline across markets.
4. Strategic Operational Initiatives

Initially support and drive operational improvement initiatives including:
DD Improvement programme
SOP Effectiveness programme
Uganda non-central expansion pilot
Operational Quality Assurance capability setup
Incentive implementation and change support
Cross-market operational playbooks and standardisation
Your Profile:

Bachelor’s degree in Business,Management, Commerce or a related Perations Management, Industrial Engineering, Project
5 – 8 years of experience in operations, operational excellence, programme management, business transformation, consulting, implementation or process improvement roles.
Demonstrated experience leading cross-functional initiatives implementation and adoption. concept through
Experience driving operational change, process improvement, service delivery improvement or organisational effectiveness initiatives.
Strong programme and project management experience, including planning, stakeholder management, risk management and execution tracking.
Experience working in multi-site, multi-country or distributed operating environments is advantageous
Experience in financial services, fintech, telecommunications or other high-volume operational environments preferred
Exposure to operational readiness, change management, quality assurance, continuous improvement or business transtormation programmes is advantageous
Who You Are?

You are calm, structured and reliable under pressure.
You communicate clearly and influence without drama.
You use data to understand issues and make decisions.
You balance empathy with accountability.
You enjoy building people and maturing leadership capability.
You thrive in fast-moving, high-growth environments.
You care about serving entrepreneurs and improving lives.
Why Join Numida?

You will play a major role in shaping the next era of operations at Numida.
You will join a mission-driven team transforming access to finance for African entrepreneurs.
You will work with smart, caring people who value clarity, ownership and teamwork.
You will receive competitive compensation, a flexible hybrid environment and strong opportunities for growth and leadership development.