IT Graduate Intern

Medical Teams International is hiring an IT Graduate Intern that contributes to the calling of Medical Teams International calling by providing Level 1 helpdesk support and basic IT services across MTI field offices, including upcountry locations, ensuring operational continuity and staff capacity to use digital tools effectively.

Key Duties and Responsibilities:

Helpdesk (Level 1)
First point of contact for IT support; log, triage, and resolve staff tickets promptly.
Internet Connectivity
Diagnose LAN WAN and ISP issues; troubleshoot Cisco Meraki Wi Fi access points.
Hardware – Laptops & Devices
Perform diagnostics, basic repairs, OS reinstalls, driver updates on staff equipment.
Microsoft 365 Support
Troubleshoot Outlook, Teams, SharePoint, OneDrive; and multi factor authentication concerns
Leased Printer Management
Coordinate vendor maintenance; coordinate toner replacement schedules, resolve driver network issues and track consumables.
Adobe Sign Training.
Support staff with basic guidance on adobe sign esignature workflows; produce quickreference guides.
M365 Onboarding Training
Facilitate onboarding sessions for new staff covering email, Teams, and shared drives.
IT Asset Register
Coordinate with Assets dept and ensure accurate asset inventory; conduct periodic audits and reconcile records.
 

Qualifications, Skills and Experience:

 EDUCATION, LICENSES & CERTIFICATIONS

Diploma Certificate in IT – Hardware & Software, Networking, or equivalent technical certification.
Bachelor’s Degree in IT,  Computer  Science, Computer Engineering or related field. (Preferred.)
Certifications in CompTIA A+, CompTIA Network+, Microsoft MS 900, or CCNA (added advantage)
EXPERIENCE

Not mandatory, however, person must have graduated not more than 2 years ago.

KNOWLEDGE, SKILLS & ABILITIES

Windows OS, M365 suite, basic networking (TCP IP, LAN, Wi Fi), hardware repair, printer setup, Cisco hardware knowledge.
Basic understanding of computer systems, hardware, and software
Knowledge of operating systems (Windows, Linux, macOS)
Understanding of networking fundamentals (IP addressing, DNS, routers, TCP IP)
Basic cybersecurity principles (password security, data protection, threats)
Familiarity with at least one programming language: Common ones: Python, Java, JavaScript, C#
Basics of database management systems (DBMS)
Ability to write simple SQL queries
Understanding of data storage and retrieval

PHYSICAL CONDITIONS & WORK ENVIRONMENT

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent use of personal computers, databases and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
Frequent communication and exchange of information among colleagues and people of concern which requires the ability to speak, hear, convey and express oneself.
Frequent close vision and the ability to adjust focus.
Occasionally, ascends descends stairs, steps, or ladder depending on the role.
Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
The employee may occasionally lift and or move heavy items
Seldom to occasionally position oneself to stoop, kneel, crouch, or crawl.
If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.
 

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.

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