Key Account Manager – Education, Health & Media

Job Description
Job Title: Key Account Manager – Education, Health & Media

Reporting to: Senior Manager – Enterprise Sales

Division – Commercial Operations

Mission/ Core purpose of the Job 

To drive sustainable revenue growth, customer acquisition, and strategic partnerships within the Education, Health and Media sectors by developing sector-specific growth strategies, managing strategic customer relationships, expanding adoption of MTN Mobile Money solutions, and delivering exceptional customer value. The role is responsible for increasing market share, growing customer wallet share, accelerating digital payment adoption, and positioning MTN Mobile Money as the preferred digital financial services partner across educational institutions, healthcare providers, and media organizations.
Responsibilities
Main Job Functions:

Key Deliverables

1. Sector Strategy and Business Development

Develop and execute sector growth strategies for Education, Health and Media aligned to MTN Mobile Money’s commercial objectives.
Identify and pursue new business opportunities within universities, tertiary institutions, schools, hospitals, clinics, pharmacies, healthcare networks, media houses, broadcasters, publishers and digital media organizations.
Build and execute strategic account plans for high-value customers.
Identify, qualify and acquire new enterprise customers and strategic partnerships.
Position MTN Mobile Money solutions as enablers of digital transformation, financial inclusion and operational efficiency across the assigned sectors.
 

2. Revenue Growth and Share of Wallet Expansion

Deliver revenue, transaction value and profitability targets for the assigned portfolio.
Increase customer value through expanded adoption of MTN Mobile Money products and enterprise payment solutions.
Grow share of wallet through cross-selling and upselling of:

Enterprise Collections
Enterprise Bulk Payments
Merchant Payments
API Integrations
Loans & Savings Solutions
Digital Wallet Solutions
Ticketing and Subscription Payment Solutions
Salary and Supplier Payments
Identify new revenue opportunities within existing and prospective customers.
 

3. Customer Relationship Management, Retention and Advocacy

Build executive-level relationships with Vice Chancellors, University Secretaries, School Proprietors, Hospital Administrators, Chief Executive Officers, Finance Directors, ICT Directors, Procurement Managers, Media Executives and other key decision-makers.
Conduct regular business reviews with strategic accounts.
Deliver exceptional customer experience and service excellence.
Improve customer retention through proactive account management.
Coordinate internal resources to resolve customer issues efficiently.
Develop customer advocates and reference accounts.
 

4. New Product Adoption and Portfolio Penetration

Drive adoption of new and existing MTN Mobile Money products across assigned customers.
Identify opportunities to digitize payment ecosystems within educational institutions, healthcare providers and media organizations.
Increase transaction volumes, payment digitization and customer utilization.
Support customer onboarding, implementation, user training and change management initiatives.
Monitor product adoption and recommend strategies to increase utilization and customer value.

 5. Stakeholder and Ecosystem Management

Develop and maintain strategic relationships with:

Collaborate with internal stakeholders including:

Product
Technology
Customer Experience
Operations
Marketing
Finance
Risk
Legal
Compliance
Collaborate with internal stakeholders including:

Product
Technology
Customer Experience
Operations
Marketing
Finance
Risk
Legal
Compliance
Support enterprise solution design, commercial proposals, RFPs and contract negotiations.
Represent MTN Mobile Money at sector conferences, exhibitions and industry engagements.
 

6. Sales Performance and People Leadership

Deliver assigned sales and commercial targets.
Build and maintain a healthy sales pipeline through disciplined opportunity management.
Accurately forecast revenue and pipeline performance.
Coach and mentor junior sales colleagues where applicable.
Promote a high-performance, customer-centric and collaborative culture.
Ensure CRM accuracy and compliance with sales governance processes.

 Key Performance Indicators (KPIs)

Revenue Growth
Transaction Value Growth
Gross Profit Achievement
New Revenue Generated
New Strategic Accounts Acquired
Portfolio Retention Rate
Share of Wallet Growth
Product Penetration
Customer Satisfaction (NPS/CSAT)
Sales Pipeline Coverage
Forecast Accuracy
Customer Adoption Rate
Qualifications
Education:

Bachelor’s degree in business administration, Commerce, Economics, Marketing, Finance, ICT or a related field.
A postgraduate qualification is an added advantage.

Experience:
Minimum of 5–7 years’ experience in Enterprise Sales, Key Account Management, Business Development or Relationship Management.

 Competencies:

Strategic & Commercial Competencies

Strategic and Commercial Acumen
Business Development
Enterprise Sales Management
Key Account Planning
Revenue Growth Management
Consultative and Solution Selling
Opportunity and Pipeline Management
Negotiation and Influencing
Contract Management
Bid and Proposal Management

Sector Knowledge

Strong understanding of payment ecosystems within Education, Health and Media sectors.
Knowledge of tuition, school fees, healthcare billing and digital collections.
Understanding of hospital and educational institution operating models.
Knowledge of media monetization, subscription, advertising and digital payment models.
Understanding of sector regulatory environments and digital transformation trends.
Technical Competencies

Digital Financial Services
Mobile Money Ecosystem
Enterprise Payments and Collections
Merchant Acquiring
API Integrations
CRM Systems (Salesforce or equivalent)
Pipeline Management
Sales Analytics
Financial Analysis
Presentation and Proposal Development
Behavioural Competencies

Results-Oriented
Customer-Centric
Strategic Thinking
Commercial Mindset
Relationship Building & Networking
Influencing & Negotiation
Accountability & Ownership
Collaboration & Teamwork
Resilience & Adaptability
Innovation & Continuous Improvement
Leadership & People Development
Integrity & Professionalism
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.